Shipping policy
SHIPPING POLICY
Last updated: August 9, 2026
ByZaynCo is operated by Lunaise LLC. This policy explains preparation, production, shipping, tracking, customs and delivery procedures.
1. PRODUCT ORIGIN AND PREPARATION
ByZayn.co offers two clearly identified product families:
ByZayn Designs: original ByZayn artwork made after the order is placed. Production takes approximately 3–6 business days before dispatch.
Curated by ByZayn: selected pieces prepared through specialist fulfillment partners. Preparation takes approximately 2–3 business days before dispatch.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays normally begin processing on the next business day. Once production or fulfillment has started, changes or cancellation may no longer be possible.
2. ESTIMATED SHIPPING AND TOTAL DELIVERY TIME
Estimated standard shipping after dispatch is 7–15 business days for both product families.
Estimated total time from purchase to delivery is therefore:
• ByZayn Designs: approximately 10–21 business days
• Curated by ByZayn: approximately 9–18 business days
These estimates are not guaranteed arrival dates. Destination, customs processing, local carrier conditions, public holidays, weather, seasonal demand and other circumstances outside our control may extend delivery.
3. FREE STANDARD SHIPPING
Free standard shipping is included on every product and every order placed through ByZayn.co. If an optional express shipping upgrade is available and selected, its price will be displayed before payment. A split shipment does not create an additional standard shipping charge.
4. COMPLIMENTARY PERSONALIZED TOTE
One complimentary personalized tote is included with each eligible ByZayn Design item only. The customer must enter the name exactly as it should be printed in the cart. If an order contains more than one eligible item, the same entered name is used for all eligible totes in that order. Curated by ByZayn products do not include this offer.
5. FULFILLMENT LOCATIONS AND SPLIT SHIPMENTS
ByZaynCo works with selected international production and fulfillment partners. Dispatch country, carrier and tracking route can vary by product and destination. An order containing multiple products may ship in separate parcels and arrive on different dates. Separate tracking numbers may be provided.
6. TRACKING
Tracking information is emailed after dispatch. The first scan can take 24–72 hours to appear. International shipments may transfer from a cross-border provider to a local carrier, and the final-mile tracking number may change.
7. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, value-added tax, brokerage charges or local fees. When these charges are not expressly collected at checkout, the customer is responsible for paying them to the carrier or customs authority. Customs processing can delay delivery.
8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, recipient name, postal code, country, telephone number and email address. Address correction requests must be sent to hello@byzaynco.com as soon as possible. A correction cannot be guaranteed once production, fulfillment or shipping has started.
9. FAILED, REFUSED OR UNCLAIMED DELIVERY
A parcel may be returned when an address is incorrect or incomplete, the recipient is unavailable, the parcel is not collected, customs charges remain unpaid, or carrier communications are not answered. When the return is not caused by ByZaynCo, reasonable reshipping or carrier return costs may apply where permitted by law.
10. DELAYS, LOST PARCELS AND DELIVERY ISSUES
A delayed parcel is not automatically considered lost. Contact us when the estimated delivery window has passed or tracking shows no meaningful movement for more than 10 business days. We will review tracking and, where appropriate, open a carrier investigation. If loss is confirmed, the resolution may include replacement, store credit, partial refund or full refund, according to the circumstances and applicable law.
11. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Inspect the order promptly. If an item arrives damaged, defective or incorrect, contact us within 7 calendar days of delivery and provide the order number plus clear photographs of the item, issue, shipping label and packaging. Verified issues are handled under our Return and Refund Policy.
12. CONTACT
For shipping, delivery, tracking or order questions, contact ByZaynCo at hello@byzaynco.com. This is our single customer contact email.