Returns & Product Issues

Effective date: September 9, 2026

ByZayn.co is operated by Lunaise LLC. This policy applies to products sold on ByZayn.co, except where a product page states a lawful product-specific exception or applicable law requires otherwise.

Change of mind, size, and personal preference

Because much of our assortment is made to order, we do not offer voluntary returns, refunds, or exchanges for change of mind, a customer-selected incorrect size, fit or length preference, colour or style preference, fabric-feel preference, accidental ordering, or minor screen, print-placement, and production variations that do not materially change the product.

Please review the product description and size chart before ordering. If you would like sizing help, email hello@byzaynco.com with your measurements and the product link before placing the order.

Damaged, defective, misdescribed, or incorrect items

Please inspect your order on delivery. If an item arrives damaged, defective, materially not as described, or different from what you ordered, contact us within 7 calendar days of delivery at hello@byzaynco.com. Include your order number and clear photographs of the item, packaging, shipping label, and issue. After review, we will provide an appropriate remedy in accordance with this policy and applicable law.

Non-returnable items

Personalized, customized, specially altered, final-sale, and gift-card purchases are not eligible for voluntary return. Swimwear and other hygiene-sensitive items cannot be returned after a hygiene liner or protective seal has been removed, except when faulty or where applicable law requires otherwise.

Approved returns

Do not send an item back without contacting us first. Products may be fulfilled from different locations, so the authorized return address may differ from the original shipping address. When a return is accepted because of a product issue or a right required by applicable law, the item must be unworn, unused, unwashed, unaltered, and returned with its original tags, hygiene protection, and packaging unless the nature of the defect makes that unreasonable.

Return-shipping responsibility and any reimbursement will be determined by the reason for return and applicable law. Original express upgrades, customs duties, and import taxes are non-refundable unless the return results from our error or applicable law requires reimbursement.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Banks and card providers may require additional processing time.

Exchanges

We do not offer direct exchanges. A replacement may be provided when appropriate for a damaged, defective, misdescribed, or incorrect item, or where applicable law requires a remedy.

Order cancellations

If you need to request a cancellation, contact us as soon as possible. We will try to help when production or fulfilment has not started, but cancellation is not guaranteed. Requests made within two hours of ordering have the best chance of being stopped.

Your legal rights

Nothing in this policy excludes or limits any mandatory, non-waivable consumer right or remedy that applies in the customer’s country or region, including any statutory cancellation or withdrawal right that applies to an eligible purchase.